Privacy Policy

Privacy Policy

Last Updated on September 26, 2021

This TeamCode Privacy Policy (hereinafter referred to as “this Privacy Policy”)explains how we collect, use, and share your personal information when you use the Sites and Products that link to this Privacy Policy. The Privacy Policy only applies to your use of our Products or access to our Sites in the People's Republic of China; if you use them outside the People's Republic of China, you need to read and agree to our Global Privacy Policy.

By accessing or using our Sites or Products, you acknowledge that you have read carefully and fully understand this Privacy Policy in its entirety. By using or continuing to use the Products/ Services, you consent to our use and processing of your information in accordance with this Privacy Policy.

We may revise this Privacy Policy from time to time in accordance with laws, regulations or business adjustments. When changes are made to this Privacy Policy, we will show you the changes through prominent alerts or push notifications, messages, etc. after the version is updated. You have the right to refuse to agree to the changed Privacy Policy, but please be aware that your refusal to agree to the changed Privacy Policy may result in your inability or inability to continue to use the full range of TeamCode’s Services and features or to achieve the intended results of our Services.

1. PERSONAL INFORMATION WE COLLECT

1.1 Information you provide directly. We collect and store personal information that you directly provide us through our Site, when using our Products, and other ways, such as:

a) Completing a customer support request;

b) Interacting with us on social media;

c) Participating in a survey or promotion; and

d) Completing the subscription and payment.

Information we collectincludes, for example,

a) Contact information: your name, email address, phone number, and mailing address.

b) Demographic data: your job title, company name, city, state, and country.

c) Content: any data you enter into any ‘free text’ boxes on our forms, comments in our chat forms, and information posted on the TeamCode’s Site, social media and other platforms (like GitHub).

d) Financial information: If you are making a payment for using our Site, we will ask you to provide your payment information, such as your bank card number and billing address, in order to process your payment.

e) Support Information. When you request technical support services, we will process your contact information, communication information and information about the reason you are requesting support and any other information you may provide.

1.2 Information collected automatically. As further described in the "Our Use of Cookies and Other Technologies" section below, we and our third-party partners automatically collect certain types of device and usage information when you use our Sites or Products. Information we collect includes, for example:

a) Geolocation data: Depending on your device settings, we may collect geolocation data when you visit our Sites and use our Products. For example, we may derive your general location using your IP address.

b) Identifiers and device information: When you visit our Site, your device’s operating system, device identifier, customer ID and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Sites (e.g., number of clicks, pages viewed, information searched for), and the website you visited before and after coming to our Site (i.e., referrer header) are logged automatically. When you submit a support ticket, we receive data from the user agent string of your browser, which includes device information, browser information, OS information, city, state, country, and IP address.

1.3 Inferences. We infer new information about you and your company from data we collect, including using automated means to generate information about your likely preferences, your service and product needs or other characteristics. For example, we infer your city, state, and country location based on your IP address.

1.4Information collected through social media and other platforms. We receive information about you when you engage with us through various third-party platforms. The data we exchange with these third-party platforms may depend upon your privacy settings with these platforms. You should review and consider adjusting your privacy settings on third-party websites and services before engaging. Do not provide us with any sensitive personal data through these platforms. We are not responsible for the data protection and use practices of these third-party platforms. Please see their privacy policies to learn how they use your information.

2. OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES

2.1 Our Sites and related online services use cookies and similar technologies to enable certain functionality and help collect information about your visit. When you return to the Site using the same browser, the Site can read the cookie and thereby gather information about your usage over time. Among other things, we use cookies and other technology to see which areas and features are popular and to count visits, which helps us to improve our Site, our Products, and your experience.

2.2 Web beacons. We may use Web beacons to collect information. Web beacons are electronic images that can be used on our websites, products or in emails. We use Web beacons to send cookies, to count visits, to understand usage and the effectiveness of advertising campaigns, and to tell whether an email has been opened and acted upon.

2.3 Analytics and Advertising. We work with third parties to provide analytics and advertising services in connection with our websites and products. These third parties use cookies, web beacons or similar technologies to automatically collect certain of the above information from visitors to our websites and products over time and across third party websites and mobile applications for the purposes of analytics and advertising. We use analytics information to analyze and improve our services. Our advertising partners use this information to understand your interests and to show you relevant advertisements about our products and services and those of others.

For detailed information about online interest-based advertising, our use of cookies and other similar tracking technologies, and how to opt-out of having your information used for these purposes by many of these third parties, please see our Cookie Policy.

3. OUR USE OF PERSONAL INFORMATION

Usually we collect and process personal information about you with your consent to provide the Products you use, operate our Sites and business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests as described in this Privacy Policy and in our notices to you.

For example, we may use any of the categories of personal information we describe above to:

a) Operate, maintain and improve our internal operations, systems, Sites, and Products.

b) Understand you and your preferences to enhance your experience and enjoyment using our Sites and Products, to provide recommendations, to solicit feedback, and to better market and advertise to you.

c) Monitor and analyze user interactions with our Sites and Products to identify trends, usage, and activity patterns.

d) Respond to your comments and questions and provide technical support or customer service.

e) Provide and deliver the Products or Services you request.

f) Comply with applicable laws, rules, or regulations and cooperate and defend legal claims and audits.

g) Communicate with you about promotions, upcoming events, and other news about products and services offered by TeamCode and our partners.

h) Plan and host corporate events.

i) Protect the Site and Products, and investigate and deter against fraudulent, unauthorized, or illegal activity.

4. RIGHTS AND METHODS OF PERSONAL INFORMATION MANAGEMENT

4.1 Access, correction, or deletion. If you wish to request access, correction, or deletion of any of your personal information held by us or a change in the way we use your information (for which we reserve the right to charge you a fee, as permitted by applicable law), please submit your request here or by email to dev.relation@teamcode.com. However, we may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.

4.2 How to control your communications preferences. You can stop receiving promotional emails from us by clicking on the "unsubscribe link" provided in such emails or by contacting us at the contact details set forth below.

4.3 Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and to reject cookies. If you choose to remove reject cookies, this could affect certain features or services of our Site or other Products.

4.4 Analytics and online advertising. Our third-party analytics and advertising partners may provide you with options to opt-out of certain information collection. For more information about the applicable choices they provide you, please see the "Cookies" section above and our Cookie Notice.

5. INFORMATION DISCLOSURE

5.1 We will not share your information with any unrelated third parties without your consent, except that we may share your information with our affiliates, third-party service providers, contractors and agents solely for the purpose of improving your experience in visiting and using our Site and using our products. If we share your information with any of these third parties, we will endeavor to ensure that the third party uses your information in a manner that complies with this Statement and other appropriate confidentiality and security measures that we require of them.

5.2 As our business continues to grow, we and our affiliates may enter into mergers, acquisitions, asset transfers or similar transactions, and your information may be transferred as part of such transactions. We will comply with the requirements of applicable laws and regulations, notify you prior to the transfer, ensure the confidentiality of the information at the time of the transfer, and continue to meet our responsibilities and obligations after the change.

5.3 We may also disclose your information for the following reasons:

a) Complying with the applicable laws and regulations and other relevant provisions;

b) Complying with the provisions of court judgments, rulings or other legal procedures;

c) Complying with the requirements of the relevant governmental or other competent authorities;

d) Reasonably believing that compliance with laws, regulations and other relevant provisions is necessary;

e) For purposes reasonably necessary to enforce the relevant service agreement or this Privacy Policy, to protect the public interest, to handle complaints/disputes, and to protect the personal and property safety or legitimate rights and interests of our customers, our or our affiliates', other users or employees; and

f) Obtaining your legal authorization.

6. HOW WE STORE AND PROTECT PERSONAL INFORMATION

6.1 Your information collected through the Sites and our Products may be stored in TeamCode or its third-party partners' servers located in Chinese mainland. Generally, we will retain your information only for as long as is necessary to provide you with the Service and no longer than is necessary to fulfill the purpose of the use to which it relates.

6.2 Notwithstanding this, we may need to retain your information, or parts of it, for longer periods of time only for purposes related to the following:

a) Complying with the applicable laws and regulations and other relevant provisions;

b) Complying with the provisions of court judgments, rulings or other legal procedures;

c) Complying with the requirements of the relevant governmental or other competent authorities;

d) Reasonably believing that compliance with laws, regulations and other relevant provisions is necessary; and

e) For purposes reasonably necessary to enforce the relevant service agreement or this Privacy Policy, to protect the public interest, to handle complaints/disputes, and to protect the personal and property safety or legitimate rights and interests of our customers, our or our affiliates', other users or employees.

6.3 We make every effort to safeguard the security of information against loss, misuse, unauthorized access or disclosure.

a) We use various security technologies to secure information. For example, we will prevent information leakage, destruction and loss through security measures such as multiple backups of servers and password encryption.

b) We establish strict management systems and processes to ensure the security of information. For example, we strictly limit the scope of people who access information and conduct audits to require them to comply with confidentiality obligations.

c) We attach great importance to information security compliance and use industry-leading solutions to fully protect your information security. However, please understand that, due to technical limitations and the potential for malicious means, it is not always possible to guarantee 100% security of information in an Internet environment, even with all efforts to enhance security measures. You need to understand that the systems and communication networks you use to access our services may be subject to problems due to factors outside our control. In the event of a security incident such as a personal information leak, we will initiate an emergency plan to prevent the expansion of the security incident, report it in a timely manner in accordance with the National Network Security Incident Response Plan and other relevant regulations, and inform you of the situation by sending emails, push notifications, announcements, etc., and give you security advice.

7. EXCEPTION FOR PRIOR AUTHORIZED CONSENT

7.1 Your prior authorization is not required for the sharing, transfer, or public disclosure of your personal information in the following circumstances:

a) Related to national security, national defense security;

b) Related to public safety, public health, significant public interest;

c) Related to crime investigation, prosecution, trial and judgment execution, etc.;

d) For the protection of your or other individuals' life, property and other significant legitimate rights and interests but it is difficult to get your consent;

e) Personal information that you disclose to the public on your own;

f) Personal information that is collected from information that is lawfully and publicly disclosed, such as lawful news reports, government information disclosure and other channels; and

g) The sharing and transfer of personal information that has been de-identified according to the law and that ensures that the recipient of the data cannot recover and re-identify the subject of the personal information is not an act of sharing, transferring and publicly disclosing personal information to the public, and the preservation and processing of such data will not require separate notification to you and your consent.

8. HANDLING OF PERSONAL INFORMATION OF MINORS

Minors are not allowed to create their own user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you ask your parent or guardian to read this Privacy Policy carefully and to use our Services or provide us with information with the consent of your parent or guardian. In cases where we collect personal information from minors with the consent of their parents or guardians to use our products or services, we will only use, share, transfer or disclose this information as permitted by law or regulation, with the express consent of their parents or guardians, or as necessary to protect the minor.

9. INTERNATIONAL DATA TRANSFERS

Personal information collected and generated in the course of our operations in the People's Republic of China is stored in China, except in the following cases: as expressly provided by laws and regulations; with your express authorization. In these cases, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.

10. HOW TO CONTACT US

If you have any questions about this Privacy Policy or other relevant matters, please follow the guidelines we provide, fill in the relevant information and send your question to dev.relation@teamcode.com. We will review the questions and reply as soon as possible.